About the introduction of chat service with payment function

Chat Payment System


What is a chat payment service?

Chat payment is a payment service that allows you to display a chat screen on the member store's website and encourage purchases through the chat box while interacting with end users in real time.

In recent years, rather than communicating via telephone or face-to-face customer service, people from all age groups choose to communicate via text messaging.

The question is, is your company aware of such a trend in the market?

The chat payment service allows customers to communicate directly with the seller, and purchase the item based on the guidance of the seller on the spot.

The merit of our chat payment service is not only that the customer can purchase a product while chatting with the seller in real time, but also that the seller can thank customers who purchased the product online on the spot.

Pre-written Robots and programs mechanically send fixed-form thank-you emails, but here human hands will intervene to create that warm service feeling that is in face-to-face customer service, while being an online business. That is what we keep in mind.

Compared to purchasing from a shopping cart, store operators will have to take extra time, but we confidently recommend that this service will definitely help improve your business, brand and competitiveness.

There are situations where many customers can only be approached by chat. Since we can approach a large potential market, we can acquire customers that we have never reached before.

It's easy to implement, just add the JS snippet provided to you by us in your HTML source code of your website. It is perfectly compatible with any smartphone and PC.

In addition, since the history of chat with the end user remains, it is possible to collect customer's purchase data such as purchase history and behaviour history. Many users are hesitant to purchase a product because it is troublesome for them to inquire about what they do not understand.

The average website bounce rate for each industry is as follows :

  • Financial services 53%
  • Hospital / Healthcare 54.96%
  • Medical devices / pharmaceuticals 55.33%
  • Real estate 57.47%
  • Computer software 60.76%
  • Health / fitness related 63%
  • IT and related services 64.21%
  • Management consulting 67.49%

(Source: BRAFTON 2017 CONTENT MARKETING BENCHMARK REPORT)

Chat Payment Flow

  • STEP 1
    Once the chat box is enabled in your website, the chat box will be displayed as a popup on your store website.
    The member store can reply to the customers using the member store management screen and prompt the purchase directly to the customer.

  • STEP 2
    Once the customer has decided what they want to purchase, you can generate a payment link for the purchase price through the management screen.
    Once you enter the amount in the field "Enter Payment Amount" and click on the "Send Link" button, a payment link popup will be sent to the customer in the chat.

  • STEP 3
    Customers will be prompted to make a payment by clicking the "Payment here" button in the chat to move to the payment page.

Features

  • 1.Notify new message
    When a new customer logs in to the chat, the green active button flashes on the merchant management screen, and when a new message arrives, a "New" tag is displayed in front of the user tag, so you can check and respond to unread messages immediately.

  • 2.Chat History
    Merchants can view the chat history of all users on the History tab of the Merchant Portal.

  • 3.Active / Inactive
    Merchants can set their status to active or inactive (offline). If the merchant is away, users will receive a message that the merchant is offline and encourage them to try again later.

Benefits of Chat Payment System

  • Merit 1
    Simple purchase flow
    The process of selecting and purchasing products can be completed within the chat, which makes the purchasing process very smooth.
  • Merit 2
    Real-time exchange
    With the conventional inquiry form, it takes time to get an answer from the seller. However in the chat based payment system, the seller can answer all the inquiries in real time. You can also set the state of the seller to offline, for times when the store is not functional eg. on Holidays.
  • Merit 3
    Amount can be customized
    We can also handle products with different combinations and prices for each customer.
  • Merit 4
    Can solve customer problems in real time
    You can get a deeper understanding of what your customers are thinking about. The gap between the sellers feelings and the customer's feelings is filled, all thanks to the real time chat feature.