Here are many of the frequently asked questions.
More are added as the need arises.
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SERVICE
FAQ |
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Here are many of the frequently asked questions.
More are added as the need arises.
Yes, simply fill out the application form provided by our company and submit the required documents.
Depending on the service. Our Merchants so far have stated that it has been easy.
Of course. We can provide both corporate and individual business owners with services, so please do not hesitate to consult us.
We believe it is easy to use. If you have any troubles, please do not hesitate to contact us.
Currently we can not provide 24 hour support, we can only provide support within business hours.
There is no expenses other than those mentioned above. (Excludes fees etc. per settlement)
The main benefit of course, is being able to expand your base and fulfill the needs of customers.
From Merchants currently using our services, the average is around 20%.
The reason is simple, there will be no more missed customers.
Basically there are only merits.
We are confident in this, having over 10 years of experience with many other companies.
Of course, it is possible. If you have a credit card with a major logo on it such as VISA or Master Card, payment is possible. As far as debit cards are concerned, it is different case by case.
VISA, MasterCard, AMEX, DINERS, and their affiliated cards. However, AMEX and DINERS can be used by applying separately. Many cases are available depending on the sales amount of VISA / MASTER.
Currently our settlement service is only available for credit card payments, this may change in the future.
It is available when the above credit card logo is attached and customers have set it up with credit card withdrawal. (It is necessary to confirm with the card holder.)
At this very moment, this service is not available, however, we are currently constructing the system to facilitate the use of these cards.
This can be done from the management screen. Also, if we receive an inquiry about the cancellation of a credit card, we will inform the Merchant about the contents, and if necessary deal with cancellation processing etc.
This is really up to the scale and size of the specific Merchant.
From the special management screen you can manage card sales. We are making it possible to download transaction information with Excel or CSV. In addition, since we have installed sales functions, such as sales trends and monthly graph creation in our management screen as standard.
We are very sorry, but currently the charge is borne by Merchants. For Merchants who feel that the charge is too burdensome, we can develop a payment cycle to help reduce the cost.
The debit date is different depending on the credit card issuing company.
When it is connected to the PC normally, the main light on the card reader will light up.
Please try another USB port first, if there is still no response, please contact us.
Please confirm the light is on, check the orientation of the card reader, and that the card is swiped correctly. If still not loaded properly please click "Enter Manually".
First of all, please confirm whether there is a problem with the card number input or a usage limit on the card. If the card can not be used after confirmation, it may be set to be temporarily unusable with the customer's company. Please contact us, so that we can directly acquire detailss and assess the situation.
It is a 3 or 4 digit number on the back or front of the credit card.
By entering a security code different from the card number at the time of settlement processing, you can reduce fraud risk.
Please input as desired, however, if for any reason that the customer must be contacted regarding a settlement, this information becomes very useful.
You can print any number of times by designating the target transaction from the owner management screen.
We ask that you have customers sign all receipts to confirm the cardholder's identity.
Mailing is not required. Please keep it at the store.
Yes, our system sends an automated e-mail to the Merchant and customer regarding the settlement.
In these cases, we will contact the card company of the customer or have the customer's card company contact us.
A Chargeback, is a refund process which occurs, when the cardholder claims an unauthorized purchase has been made with their card. When a chargeback occurs, the chargeback (amount equivalent to settlement amount) and a chargeback fee is issued to the Merchant.
This can be checked online on the Merchant Management Screen.
Approximately two weeks is needed for the refund procedure to be completed. Depending on the closing day of the card company, it may be listed on the next statement.
It is possible. In addition, there are services that can be settled on a payment cycle every two months, every three months, etc., through the settlement cycle of the merchant shop. For details please contact our sales department.
If it is the same amount every month, it can be settled on a continuous basis. If the amount is different monthly, we will guide you through another settlement method. For details please contact our sales department.
In many cases it is possible to settle within 2 business days, after the application form arrives at our company.
It is, please contact us for details.
It is, please contact us for details.
Please go to our homepage and click ApplicationOnce there please fill out the form, we will send it by e-mail or mail.
We have contracted many individual business, so please be at ease and apply.
Driver's license/Passport (with photo)/Health insurance card etc. For details, please contact our staff.
It is not necessary.
It must only be a functioning PC.
Of course.
There are cases where some card readers can not be used, but by manual input is possible.
Yes, please use the mobile method.
We do not handle CAT terminals, that require a telephone line.
Sorry, but paper slips can not be used.
3240 JPY.
1080 JPY.
It will be "offset" with sales proceeds.
It will be transferred twice a month.
Closing on the 10th / payment on the end of the month, closing on the 25th / payment on the 15th on the next month.
We will send you the data to the e-mail address you registered in advance.
We only offer a data correspondence.
420 JPY.
It is charged each time a card goes through. It is also called the transaction cost. It is 53 JPY per.
It is possible, please contact our sales staff for details.
It is possible, please contact our sales staff for details.
It is necessary to submit a cancellation notice. Please contact our sales staff for details.
This can not be used. Please use our designated one.
It is possible, please contact us.
You can not use settlements for transactions of things that go against public order and morality. Any action that would violate laws and regulations are prohibited. Please contact us for details.
Of course, we have a short term rental service.
Although separate applications are required, it is possible to have the shop name on the receipt. For details please contact our sales department.
There is none, but we do recommend a 3 month trial period.
If you use the LINK payment system you do not need to hold card information.
It is possible, however we will need to confirm the connection method with the mall. In addition, we will assist in setting up a virtual terminal.
It is possible, please contact us.
Unless there is disclosure from the specific company or bank, we are also unsure.
Weekdays 9:30 AM ~ 18:30 PM UTC +9
Of course, e-mails can be sent at any time.
sales@maxconnect.co.jp
We support open source shopping carts, such as Zencart and OSCOMMERSE.
All browsers are supported.
It is possible, for details please contact our sales department.
Our system uses 128 BIT SSL communication, it is extremely safe. Also, please be assured we also use the PCIDSS approved settlement system for settlement information.
It is not necessary, we will do the connection work. Of course, if owners themselves have knowledge of HTTP, PHP, CGI etc., it is possible to introduce our service more smoothly.
There is a continuous billing settlement service that charges every fixed period. It is also possible, to set the period according to the needs of the Merchant.
Procedures for our company are unnecessary. You can use the original URL or ID/PASS.
In our system there is a function to automatically generate an ID/PASS at the time of settlement, these can be used to login with.
It is possible. In our system you can send the settlement result to the URL or IP you specified.
