FAQ

Is the installation procedure easy?

Depending on the service. Our Merchants so far have stated that it has been easy.

Can I contract even as a sole proprietor?

Of course. We can provide both corporate and individual business owners with services, so please do not hesitate to consult us.

I am not good at computers and machines, but can I use it anyway?

We believe it is easy to use. If you have any troubles, please do not hesitate to contact us.

When there is a problem, can I receive support immediately?

Currently we can not provide 24 hour support, we can only provide support within business hours.

Is there a benefit for using this service?

The main benefit of course, is being able to expand your base and fulfill the needs of customers.

Are there any risks?

Basically there are only merits.

Can card payment be made even with overseas issued cards?

Of course, it is possible. If you have a credit card with a major logo on it such as VISA or Master Card, payment is possible.
Some cards may not be accepted. Contact us for more information.

What are supported card brands?

VISA, MasterCard, AMEX and their affiliated cards. However, AMEX can be used by applying separately. Many cases are available depending on the sales amount of VISA / MASTER.

Can I use electronic money?

Currently our settlement service is only available for credit card payments.

Can I use a debit card?

It is available when the above credit card logo is attached and customers have set it up with credit card withdrawal. (It is necessary to confirm with the card holder.)

Can I use CUP cards?

At this very moment, this service is not available.

How can I cancel a credit card?

This can be done from the management screen. Also, if we receive an inquiry about the cancellation of a credit card, we will inform the Merchant about the contents, and if necessary deal with cancellation processing etc.

Is there a usage limit?

This is really up to the scale and size of the specific Merchant.

Can you manage sales?

From the special management screen you can manage card sales. We are making it possible to download transaction information with Excel or CSV. In addition, since we have installed sales functions, such as sales trends and monthly graph creation in our management screen as standard.

Who pays transfer fee at checkout?

We are very sorry, but currently the charge is borne by Merchants. For Merchants who feel that the charge is too burdensome, we can develop a payment cycle to help reduce the cost.

What will be the billing name from your credit card company?

The trade name of our representative credit customer support center is indicated. We respond to inquiries from end-users and inquiries from support centers of credit companies.

When will my credit card payment fee be withdrawn?

The debit date is different depending on the credit card issuing company.

“Error message” appears and the card can not be used.

First of all, please confirm whether there is a problem with the card number input or a usage limit on the card. If the card can not be used after confirmation, it may be set to be temporarily unusable with the customer’s company. Please contact us, so that we can directly acquire detailss and assess the situation.

Is it possible to pay by installments?

We are sorry, but we do not support this service. All payments are made in one payment. Some of our customers are willing to buy, but there are also those who strongly desire to split the payment by credit card. In that case, there is a service that allows you to change to installment payment by contacting the credit card company yourself and telling them that you want to pay in installments for credit card payment. For details, please contact your credit card company.

What is（CVV2/CVC2）security?

It is a 3 or 4 digit number on the back or front of the credit card.

Why enter the security code?

By entering a security code different from the card number at the time of settlement processing, you can reduce fraud risk.

At the time of card payment, are “telephone number” and “e-mail address” mandatory?

Please input as desired, however, if for any reason that the customer must be contacted regarding a settlement, this information becomes very useful.

Is it possible to print receipts for past transactions?

You can print any number of times by designating the target transaction from the owner management screen.

When processing Mobile settlements, is there a way to receive a receipt without a printer?

Yes, our system sends an automated e-mail to the Merchant and customer regarding the settlement.

I’m receiving a bill that I don’t remember using.

Please contact our customer center or our representative number.
[Customer Center Phone Number: 03-6826-5621]
[Representative Phone Number: 03-6826-3610]

After settlement, the customer wanted to know if installment payments were available.

In these cases, we will contact the card company of the customer or have the customer’s card company contact us.

What is chargeback?

A Chargeback, is a refund process which occurs, when the cardholder claims an unauthorized purchase has been made with their card. When a chargeback occurs, the chargeback (amount equivalent to settlement amount) and a chargeback fee is issued to the Merchant.

There is a possibilty of a settlement going through twice, can this be checked?

This can be checked online on the Merchant Management Screen.

Despite cancelling a settlement, it is not displayed as being cancelled.

Approximately two weeks is needed for the refund procedure to be completed. Depending on the closing day of the card company, it may be listed on the next statement.

Is it possible to charge a membership fee on a monthly basis through a membership service?

It is possible. In addition, there are services that can be settled on a payment cycle every two months, every three months, etc., through the settlement cycle of the merchant shop. For details please contact our sales department.

Is it possible to settle different amounts each month with a membership service?

If it is the same amount every month, it can be settled on a continuous basis. If the amount is different monthly, we will guide you through another settlement method. For details please contact our sales department.

As a sole proprietor, is it possible to apply?

It is, please contact us for details.

Although we are an overseas corporation, are credit card settlements possible at a contracted affiliated store?

It is, please contact us for details.

What documents are required for application?

【Sole proprietor】
Application form original/seal stamp/copy of the representative’s identification/ photocopy of utility fees,water bills./Various notification forms (required industries only)

【Company】
Application form original/Copy of the registry certificate/seal stamp/copy of the representative’s identification/ photocopy of utility fees,water bills./Various notification forms (required industries only)

I would like you to send me an application form.

Please go to our homepage and click Application Once there please fill out the form, we will send it by e-mail or mail.

I am wondering whether to apply.

Please feel free to contact our sales staff.

Is the individual business examination more severe than the corporate?

We have contracted many individual business, so please be at ease and apply.

We operate an adult-entertainment shop. Is it possible to make a contract?

It is possible. It is necessary to have a business license and a telephone number and store information listed in the NTT Townpage or Yahoo category advertising store.

What exactly is the copy of the representative’s ID card?

Driver’s license/Passport (with photo)/Health insurance card etc. For details, please contact our staff.

Is there anything I need to prepare in advance before I start handling it?

You will need a PC, mobile phone, or iPad with internet connection.

I have internet, but I’m not very familiar with it. is it OK?

No problem. No special knowledge is required, and anyone can do it. Please be assured that we will support you from our person in charge.

Do I need to install special software?

It is not necessary.

Are there PC specs etc.?

It must only be a functioning PC.

Can I use a Windows PC?

Of course.

Can I use a flip phone?

Yes, please use the mobile method.

Can I use a smartphone?

Of course.

If there is no Internet connection available, can I use paper slips?

Sorry, but paper slips can not be used.

I currently have a CAT terminal, but I would like to use MaxConnect’s services using the CAT terminal I own.

Our service cannot be used with the CAT terminals of other companies. However, it is possible to use our payment service together.

When will I pay the initial and monthly fees?

It will be “offset” with sales proceeds.

When will the proceeds be credited? (Please tell me the payment cycle.)

It’s once a month or twice a month.
Once a month is closed at the end of the month and paid at the end of the following month.
Twice a month is closed on the 15th and paid on the 15th of the following month, and closed at the end of the month and paid at the end of the following month.
*Varies depending on the examination.

How will the transfer statement arrive?

You can check it on the dedicated page for merchants. Please contact your sales representative for details.

Would you please mail me a bank statement?

We only offer a data correspondence.

Is there a handling fee for transfers?

420 JPY.

What is authentication fee?

It is charged each time a card goes through. It is also called the transaction cost. It is 54 JPY per.

How much canceling fee?

A cancellation fee of 200 yen is required for each case.
Also, please be aware that if you cancel the sale, the card settlement fee will already be deducted, so the settlement fee will also be incurred as an expense. This is a cost that occurs because it is considered as payment sales, payment cancellation and two transactions. This varies depending on the bank or credit card company that the payment agency is dealing with.

Is it possible transfer foreign currency to a domestic bank?

It is possible, please contact our sales staff for details.

Is it possible to transfer payment to overseas bank accounts?

It is possible, please contact our sales staff for details.

What should I do when canceling?

It is necessary to submit a cancellation notice. Please contact our sales staff for details.

Are there any costs for canceling the contract?

No cancellation fee.

Why a deposit is set-off in case of termination of a contract?

After termination of a contract, if there is an obligation to settle the account, such as refund, etc.
it will be offset against the deposit. If an offset amount is insufficient, an invoice is issued to bill the merchant separately.

I am currently under contract with another credit card company, but if it becomes a double contract, can I not make a contract?

Max Connect is available for contract. There are many merchants who are using it together. Please try it first.

Is it possible to change the contractor after signing the contract?

Is possible. Please submit a change notice. Depending on the case, you may be asked to apply again.

Is it possible to change the representative after signing the contract?

Is possible. Please submit a change notice. Depending on the case, you may be asked to apply again.

Is it possible to change the transfer account after the contract is signed?

Is possible. Please submit a change notice. Depending on the case, you may be asked to apply again.

Is it possible to change the registered email address after signing the contract?

Is possible. Please submit a change notice. Depending on the case, you may be asked to apply again.

I run multiple shops. What is the unit of application?

You must apply for each site. Please contact our sales representative for details.

Is it possible to apply at an overseas affiliate or overseas address?

It is possible, please contact us.

Is it possible to apply at an overseas affiliate or overseas address?

It is possible, please contact us.

I run a beauty salon that uses a room in an auto lock apartment. Is it possible to apply?

Is possible. We have many contracts with both sole proprietors and corporations.

I’m thinking of using card payments for door-to-door sales. Is it possible to apply?

Is possible. We have many contracts with both sole proprietors and corporations.

We are planning to use the service for only a week, specifically for an event, is this possible?

Of course, we have a short term rental service.

Is continuous payment possible for monthly fees and courses?

Continuous payment is possible. After the first time, you can continue to make credit card payments without any troublesome settings.

Is the shop name written on the credit card statement or store receipt?

Store name is not listed.For details please contact our sales department.

What is the minimum usage period?

There is none, but we do recommend a 3 month trial period.

Can I operate without holding a card number?

If you use the LINK payment system you do not need to hold card information.

I am opening a store in the mall, is it possible to use the service?

It is possible, however we will need to confirm the connection method with the mall. In addition, we will assist in setting up a virtual terminal.

Do you support languages other than Japanese?

We support 9 languages with the most speakers: English (including Japanese), Chinese, French, Spanish, Russian, Italian, Korean, and Malay.

Is it possible to be screened in advance?

It is possible, please contact us.

In the case of NG results, can you disclose specific reasons?

Unless there is disclosure from the specific company or bank, we are also unsure.

When are telephone inquiries possible?

Weekdays 9:30 AM ~ 18:30 PM UTC +9
Of course, e-mails can be sent at any time.
sales@maxconnect.co.jp

Do you offer shopping carts etc.?

We support open source shopping carts, such asWordPress,EC-CUBE, Zencart and OSCOMMERSE.

Is it possible to discuss connection work between engineers?

It is possible. Please contact our sales department for details.

Is it possible to customize the link-type card entry screen?

It is possible. Please contact our sales department for details.

Is there a recommended browser?

All browsers are supported.

Is it possible to connect to rental server or rental shopping cart?

It is possible, for details please contact our sales department.

Is credit card information sent securely?

Our system uses 128 BIT SSL communication, it is extremely safe. Also, please be assured we also use the PCIDSS approved settlement system for settlement information.

Do you need specialized knowledge to introduce WEB payment system?

It is not necessary, we will do the connection work. Of course, if owners themselves have knowledge of HTTP, PHP, CGI etc., it is possible to introduce our service more smoothly.

I am thinking of introducing credit card payment for selling digital content on my website. Will it pass the screening?

Although it depends on the product of the content, there are also merchants who use credit card payment for content point charging.

I would like to operate a site that charges on a monthly basis, is there a suitable service?

There is a continuous billing settlement service that charges every fixed period. It is also possible, to set the period according to the needs of the Merchant.

I bought a new computer. Is there any procedure required?

Procedures for our company are unnecessary. You can use the original URL or ID/PASS.

I want to create a website with a login system do I need to prepare an ID/PASS？

In our system there is a function to automatically generate an ID/PASS at the time of settlement, these can be used to login with.

Is it possible to reflect the results of a settlement on the site?

It is possible. In our system you can send the settlement result to the URL or IP you specified.