What is a chat payment service?
Chat payment is a payment service that allows you to display a chat screen on the member store’s website and encourage purchases through the chat box while interacting with end users in real time.
In recent years, rather than communicating via telephone or face-to-face customer service, people from all age groups choose to communicate via text messaging.
The question is, is your company aware of such a trend in the market?
The chat payment service allows customers to communicate directly with the seller, and purchase the item based on the guidance of the seller on the spot.
The merit of our chat payment service is not only that the customer can purchase a product while chatting with the seller in real time, but also that the seller can thank customers who purchased the product online on the spot.
Pre-written Robots and programs mechanically send fixed-form thank-you emails, but here human hands will intervene to create that warm service feeling that is in face-to-face customer service, while being an online business. That is what we keep in mind.
Compared to purchasing from a shopping cart, store operators will have to take extra time, but we confidently recommend that this service will definitely help improve your business, brand and competitiveness.
There are situations where many customers can only be approached by chat. Since we can approach a large potential market, we can acquire customers that we have never reached before.
It’s easy to implement, just add the JS snippet provided to you by us in your HTML source code of your website. It is perfectly compatible with any smartphone and PC.
Chat Payment Flow
Once the customer has decided what they want to purchase, you can generate a payment link for the purchase price through the management screen. Once you enter the amount in the field “Enter Payment Amount” and click on the “Send Link” button, a payment link popup will be sent to the customer in the chat.
Benefits of Chat Payment System
Merit 1 Simple purchase flow
The process of selecting and purchasing products can be completed within the chat, which makes the purchasing process very smooth.
Merit 2 Real-time exchange
With the conventional inquiry form, it takes time to get an answer from the seller. However in the chat based payment system, the seller can answer all the inquiries in real time. You can also set the state of the seller to offline, for times when the store is not functional eg. on Holidays.
Merit 3 Amount can be customized
We can also handle products with different combinations and prices for each customer.
Merit 4 Can solve customer problems in real time
You can get a deeper understanding of what your customers are thinking about. The gap between the sellers feelings and the customer’s feelings is filled, all thanks to the real time chat feature.